Shipping policy

At ABEE Appliances, we aim to provide safe, reliable and convenient delivery of your purchases across Kenya. This Shipping & Delivery Policy explains how orders are processed, delivered and received.

1. Delivery Areas

ABEE Appliances delivers to customers across Kenya if accessible by our shipping partners.

Delivery availability, charges and estimated delivery times may vary depending on your location, the product ordered and the delivery method available in your area.

Some remote locations may require collection from the nearest courier office, pickup point or designated delivery location.

2. Delivery Charges

Delivery charges, where applicable, will be communicated at checkout or when confirming your order.

Some products or promotions may qualify for free delivery. Where free delivery applies, this will be clearly indicated on the product page, advertisement or order confirmation.

Additional charges may apply for:

  • Remote or difficult-to-access locations
  • Special handling
  • Large or oversized appliances
  • Re-delivery after an unsuccessful delivery attempt
  • Requests for delivery outside our normal delivery arrangements

Any additional charges will be communicated to the customer before delivery whenever applicable.

3. Delivery Time

Orders are processed as quickly as possible after confirmation.

Delivery times depend on the customer's location, product availability and the courier or delivery method being used.

Any delivery date or time provided is an estimate and may be affected by circumstances outside our control, including traffic, weather conditions, courier delays, road closures, public holidays and other unforeseen events.

We will make reasonable efforts to notify customers of significant delays.

4. Order Confirmation

Customers should ensure that the following information is correct when placing an order:

  • Full name
  • Correct phone number
  • Delivery location
  • Building, estate or landmark details where applicable
  • Correct product and quantity ordered

ABEE Appliances will not be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

5. Receiving Your Order

The customer or an authorized person should be available to receive the order at the agreed delivery location.

We strongly recommend inspecting the product before accepting delivery.

Please check:

  • The correct product and model has been delivered
  • The quantity is correct
  • The packaging is in acceptable condition
  • There is no visible physical or transit damage

If there is visible damage or a product appears significantly different from what was ordered, inform our delivery team immediately.

6. Damaged Products During Delivery

If an item arrives damaged during transportation, the customer should report the issue to ABEE Appliances as soon as possible.

Where possible, customers should provide:

  • Order or receipt details
  • Photos or videos of the damaged product
  • Photos of the packaging
  • A description of the issue

Claims relating to delivery damage will be reviewed in accordance with our Refund, Return and Warranty Policies.

Customers should not intentionally damage, alter, install or continue using a product after discovering significant delivery damage.

7. Large and Fragile Appliances

Products such as refrigerators, televisions, washing machines, cookers, freezers and other large or fragile appliances require additional care during transportation.

Customers should ensure there is sufficient access to the delivery location, including suitable:

  • Doorways
  • Staircases
  • Lifts
  • Corridors
  • Gates and entrances

Unless specifically agreed beforehand, delivery does not necessarily include dismantling doors, modifying premises, lifting products through windows or carrying products through locations that may create an unreasonable risk of injury or damage.

8. Installation

Delivery and installation are separate services unless the product listing, promotion or order confirmation specifically states that installation is included.

Where installation is provided, customers should ensure the installation location is accessible and has the necessary electrical, plumbing, gas or other connections required for the appliance.

ABEE Appliances reserves the right to decline an installation where conditions are considered unsafe or unsuitable.

9. Failed Delivery

A delivery may be considered unsuccessful where:

  • The customer cannot be reached
  • Nobody is available to receive the order
  • An incorrect delivery address was provided
  • Access to the delivery location is not possible
  • The customer requests delivery to another location after dispatch

Where a second delivery attempt is required, an additional delivery charge may apply.

10. Changes to Delivery Details

If you need to change your delivery address or phone number, contact ABEE Appliances as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional transportation charges may apply if the delivery destination is changed after dispatch.

11. Delayed Deliveries

Although we aim to deliver orders within the communicated timeframe, delays can occasionally occur due to circumstances beyond our reasonable control.

These may include:

  • Heavy traffic
  • Severe weather
  • Road closures
  • Courier delays
  • Vehicle breakdowns
  • Public demonstrations or security restrictions
  • Public holidays
  • Natural disasters
  • Other force majeure events

ABEE Appliances will make reasonable efforts to complete delivery as soon as circumstances allow.

12. Product Availability

All orders are subject to product availability.

If an ordered item becomes unavailable before dispatch, we will contact the customer to discuss available options, which may include waiting for restocking, selecting an alternative product or cancelling the affected item.

13. Responsibility After Delivery

Once a product has been delivered, inspected and accepted by the customer or their authorized representative, responsibility for the product passes to the customer, subject to the customer's rights under our applicable Return, Refund and Warranty Policies.

Manufacturer defects or faults discovered after delivery should be reported through the applicable warranty or after-sales procedure.

14. Contact Us

For questions regarding delivery, order status or shipping arrangements, please contact ABEE Appliances through the contact information provided on our website.