Delivery Options Overview

ABEE APPLIANCES offers ideal shipping methods for any requirement. We have partnered with 3rd party shipping agents to deliver across the country and we provide tracking codes for each package.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

  • Goods once delivered and accepted in good condition cannot be returned unless defective and returned to us by customer under warranty.
  • Any warranty claim is handled by customer returning the goods to our warranty center in Nairobi, Kampus Towers, Ground floor.
  • Your payment confirmation or invoice is sufficient for warranty claim. Purchase date will be used to determine validity of warranty.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the ABee online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

Once your order has been shipped, you’ll receive a tracking number that allows you to monitor your package in real time. If you experience any delays, please reach out to us through our Contact section — we’ll be happy to follow up and resolve the issue promptly.

Do you deliver on public holidays?

Courier deliveries are not available on public holidays.
However, our in-house delivery team remains operational during holidays for orders within the Nairobi Metropolitan area.

Do you deliver to my doorstep?

It depends on your location:

  • Within Nairobi Metropolitan: Our in-house delivery team delivers directly to your doorstep.

  • Outside Nairobi: Our courier partners deliver to your doorstep if you are within 2 km of major towns across Kenya.

  • For areas beyond this range, packages can be collected from the nearest town or courier pickup point in your county.

Is next-day delivery available on all orders?

We offer same-day shipping for all orders placed before 2 PM.

For Nairobi Metropolitan customers, orders placed before 2 PM are shipped and delivered on the same day.

Do I need to be there to sign for delivery?

No, you don’t have to be there in person.

A trusted representative can receive your package on your behalf, provided they present an acceptable form of identification.