Delivery Options Overview

ABEE APPLIANCES offers ideal shipping methods for any requirement. We have partnered with 3rd party shipping agents to deliver across the country and we provide tracking codes for each package.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

Goods once delivered and accepted in good condition cannot be returned unless defective and returned to us by customer under warranty.

Any warranty claim is handled by customer returning the goods to our warranty center in Nairobi, Kampus Towers, Ground floor.

Your payment confirmation or invoice is sufficient for warranty claim. Purchase date will be used

to determine validity of warranty.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?
Once we ship an item, we provide a tracking number to the customer for real time tracking of the package.If there is delays ,we can intervene to troubleshoot and feel free to get in touch with us via our contact section.
Do you deliver on public holidays?
Courier delivery remains closed on public holiday.
Out inhouse delivery model is operational during holidays for orders within Nairobi metropolitan.
Do you deliver to my doorstep?
This will vary. Our inhouse delivery model will deliver Nairobi orders to your doorstep
Our courier partners will deliver to your door if you are within 2 KMs from main towns in Kenya
Otherwise you may have to collect your package from the nearest town in your county.
Is next-day delivery available on all orders?
Same day shipping is available for all orders made by 2PM.
Nairobi metropolitan orders are shipped and delivered on the same day if made before 2PM
Do I need to be there to sign for delivery?
No.
An agent can collect for you and provide any acceptable Identification.